Terms of Service

1. Service Description

PannenPortal AT operates as an online information and coordination service dedicated to road assistance in Austria. Our primary function is to provide structured access to information regarding emergency towing coordination, vehicle transport guidance, and after-hours breakdown assistance across all Austrian provinces. We act as an intermediary platform, offering guidance and facilitating connections to relevant service providers based on user-submitted parameters. Our service is designed to streamline the process of locating and understanding available recovery options, particularly in non-critical roadside situations.

The platform provides detailed operational insights into the types of services available, typical response procedures, and considerations for various vehicle types and breakdown scenarios. Users can input their location and specific needs to receive tailored information and potential contacts for local assistance providers. This includes information on light vehicle towing, heavy vehicle recovery, roadside repair capabilities, and onward transport logistics. It is important to understand that PannenPortal AT does not directly provide physical roadside assistance, towing, or repair services. Instead, we offer the informational framework and coordination support to help users connect with those who do. For a comprehensive overview of the types of assistance covered, please Check the Selection Matrix on our Services page.

2. Disclaimer - General Information Only

The content provided on the PannenPortal AT website, including all textual information, graphics, links, and other materials, is intended for general informational purposes only. It is not, and should not be considered, a substitute for professional roadside assistance, emergency services, or expert advice from qualified technicians or emergency personnel. While we strive to provide accurate and relevant information, the dynamic nature of roadside assistance operations, provider availability, and local regulations means that specific details may change without immediate notice.

Users are strongly advised to exercise their own judgment and due diligence when acting upon any information obtained from this website. The information presented here should be used as a guide to initiate contact with professional service providers, not as a definitive instruction set for self-remediation or a assurance of service availability or performance. Always verify critical information directly with the service provider before committing to any service.

3. No Warranty for Accuracy or Completeness

PannenPortal AT makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We diligently work to update and maintain the information, but we cannot assurance that all information is perfectly current, error-free, or exhaustive at all times.

Factors such as traffic conditions, weather, service provider operational status, and geographical limitations can affect the applicability and effectiveness of the information provided. PannenPortal AT does not warrant that the website will be available at all times or that its operation will be uninterrupted or error-free. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

4. Limitation of Liability

To the fullest extent permitted by applicable law, PannenPortal AT, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Specifically, PannenPortal AT is not responsible for the delays, quality of service, pricing, or outcomes of any coordinated services by third-party providers referenced or contacted through our platform. Our role is limited to information provision and coordination facilitation. Any agreements, services, or transactions you enter into with third-party service providers are solely between you and that provider. We do not endorse or assurance the performance of any third-party service provider.

5. User Responsibility for Emergency Situations

IN ALL LIFE-THREATENING SITUATIONS, OR WHERE THERE IS AN IMMEDIATE THREAT TO SAFETY, PROPERTY, OR THE ENVIRONMENT, USERS MUST IMMEDIATELY CONTACT EMERGENCY SERVICES.

The information provided by PannenPortal AT is not a substitute for official emergency response. For situations involving personal injury, fire, severe structural damage, or hazardous material spills, dial the European emergency number 112 (or the specific national emergency numbers for police 133, fire 122, ambulance 144 in Austria) without delay. Our service is intended for non-life-threatening vehicle breakdown and recovery scenarios where immediate emergency services are not required. Your safety and the safety of others should always be your paramount concern.

Users are responsible for accurately assessing their situation and determining whether emergency services are necessary before seeking information or coordination assistance from PannenPortal AT. Misuse of emergency services or our platform for critical situations can have serious consequences.

6. Intellectual Property Rights

All content, features, and functionality on PannenPortal AT, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of PannenPortal AT or its content suppliers and are protected by Austrian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as generally and ordinarily permitted through the website's functionality for personal use. Any unauthorized use of the content or the platform may violate copyright, trademark, and other laws.

7. Changes to These Terms

PannenPortal AT reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. We encourage users to regularly review these Terms to stay informed of any updates.

By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the service.

8. Applicable Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the Republic of Austria, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of the PannenPortal AT website shall be instituted exclusively in the courts located in Innsbruck, Austria.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have between us regarding the service.

9. Prohibition of Unlawful Use

You agree not to use the PannenPortal AT website or its services for any purpose that is unlawful or prohibited by these Terms. You may not use the service in any manner that could damage, disable, overburden, or impair the site or interfere with any other party's use and enjoyment of the service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the service.

This includes, but is not limited to, attempting to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any PannenPortal AT server, or to any of the services offered on or through the website, by hacking, password "mining," or any other illegitimate means.

10. Contact Information

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +43 512 901 208
• Address: Maria-Theresien-Straße 18, 6020 Innsbruck, Austria

11. Frequently Asked Questions (FAQ)