Contact PannenPortal AT
This page provides comprehensive information on how to get in touch with PannenPortal AT. Please review the available contact methods and guidelines to ensure your inquiry is routed efficiently.
Important Notice: Non-Emergency Service
PannenPortal AT is an online information service and advisory platform. We do not provide direct emergency roadside assistance. This is not an emergency service.
For life-threatening situations, please call 112 immediately. For immediate roadside emergencies requiring direct intervention, please contact local breakdown services (e.g., dial 120 or 123 in Austria).
General Inquiries
For general questions regarding our service coordination capabilities, information on vehicle transport, or after-hours breakdown assistance across Austrian provinces, please use the following contact details. We aim to respond to all inquiries within 2-3 business days.
Email Communication
Our primary method for non-urgent communication is email. This allows us to track inquiries, provide detailed responses, and attach any relevant documentation.
Email: [email protected]
When sending an email, please include a clear subject line and provide as much detail as possible regarding your query. This helps us direct your message to the appropriate department for a faster resolution.
Telephone Contact
For direct conversations or inquiries that may benefit from immediate clarification, our telephone line is available during standard business hours (Monday-Friday, 09:00-17:00 CET).
Phone: +43 512 901 208
Please note that this line is for administrative and informational inquiries only, not for dispatching emergency services. For immediate roadside emergencies, please refer to the emergency numbers provided above.
Postal Address
PannenPortal ATMaria-Theresien-Straße 18
6020 Innsbruck
Austria
For official correspondence or documents, you may use our postal address. Please be aware that processing times for physical mail may be longer than for digital communications.
Online Contact Form
Utilize our secure online contact form for structured inquiries. This method ensures all necessary information is captured upfront, facilitating a more efficient response from our team. Please ensure all required fields are completed accurately.
Understanding Our Business Model
PannenPortal AT operates as an online information service and advisory platform. Our core function is to provide structured information and guidance regarding road assistance, breakdown recovery, and vehicle transport services across Austria. We do not directly own or operate a fleet of recovery vehicles, nor do we employ roadside technicians.
Instead, we aggregate and present data, offer comparison tools, and provide educational resources to help individuals navigate emergency situations more effectively. Our aim is to empower users with the knowledge to make informed decisions when faced with a vehicle breakdown or other roadside incident. This includes detailing service types, coverage areas, and operational procedures of various assistance providers, which can be further explored in our Service Selection Matrix.
This model allows us to remain impartial and focus solely on providing comprehensive, accessible information. We facilitate understanding, but the actual provision of physical breakdown services is handled by independent third-party providers. Therefore, direct service requests or dispatches cannot be processed through PannenPortal AT.
Complaints and Escalation Process
We strive to provide accurate and helpful information. If you have a complaint regarding the information provided on our platform, a service referral, or any aspect of your interaction with PannenPortal AT, please follow the procedure outlined below.
- Initial Contact: All complaints should be submitted in writing via email to [email protected]. Please include "Complaint" in the subject line to ensure it is correctly categorized.
- Required Information: Your complaint should clearly state your name, contact details, the date of the incident or interaction, a detailed description of the issue, and any relevant supporting documentation (e.g., screenshots, communication logs).
- Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.
- Investigation: Our team will conduct an internal investigation into the matter. This may involve reviewing internal records, communication logs, and potentially contacting you for further clarification.
- Resolution Timeframe: We aim to provide a substantive response or resolution within 10 business days. For complex cases, we will inform you of the extended timeframe and provide regular updates.
- Escalation: If you are not satisfied with the initial resolution, you may request an escalation of your complaint to a senior manager by replying to our resolution email. The senior manager will review the case and provide a final determination within an additional 7 business days.
Please note that complaints regarding the services provided by third-party breakdown assistance companies should be directed to those companies directly. PannenPortal AT's role is to provide information and facilitate understanding, not to mediate disputes between users and third-party service providers. However, we appreciate feedback on provider performance as it helps us refine our information and recommendations.