1. Data Controller

The entity responsible for the processing of your personal data on the website road-phelp.online is:

PannenPortal AT

Maria-Theresien-Straße 18, 6020 Innsbruck, Austria

Email: [email protected]

As the data controller, PannenPortal AT determines the purposes and means of processing personal data collected through its website. Our commitment is to ensure the privacy and security of the personal data we process, adhering strictly to Austrian and European data protection regulations.

2. Data Collected

PannenPortal AT is dedicated to data minimization, collecting only the information necessary for specific, legitimate purposes. On road-phelp.online, personal data collection is primarily limited to interactions through our contact forms.

• Contact Form Inputs: When you use our contact form to inquire about our services, provide feedback, or seek assistance, we collect the following information:
  • Name: To address you properly and personalize our communication.
  • Email Address: To respond to your inquiry and maintain a communication channel.
  • Message Content: The details of your inquiry, which may contain various types of personal information depending on what you choose to disclose. We advise against including sensitive personal data unless absolutely necessary for your request.

We do not collect any special categories of personal data (e.g., health information, racial or ethnic origin, religious beliefs) unless explicitly provided by you within your message, and only then if it is directly relevant to the assistance you are seeking and you have given explicit consent for its processing. PannenPortal AT does not employ any third-party analytics services, tracking cookies, or advertising pixels that would collect personal data about your browsing behavior or preferences.

Our operational framework focuses on providing essential information and coordination services for road assistance in Austria. The data collected serves this singular purpose: to facilitate direct communication regarding potential service needs or general inquiries. For a comprehensive overview of our service offerings and how they align with specific operational scenarios, please Check the Selection Matrix on our services page.

3. Cookies and Local Storage

PannenPortal AT maintains a strict policy regarding the use of cookies and local storage on road-phelp.online. Our approach is designed to respect user privacy by minimizing data persistence and avoiding tracking technologies.

• Cookie Consent Mechanism: The only instance where cookies or local storage might be utilized is to record your consent regarding the use of cookies on our website. This is typically a single, non-identifying entry stored locally on your device to prevent the repetitive display of the cookie consent banner. This specific item does not store any personal data, nor does it track your online activity. It merely records your acknowledgment of our privacy practices.
• No Tracking Cookies: We explicitly state that road-phelp.online does not employ any tracking cookies. This means no cookies are used to monitor your browsing habits, compile profiles of your online behavior, or personalize content based on your activity.
• No Analytics Cookies: There are no cookies deployed for analytical purposes. We do not use services like Google Analytics or similar tools that rely on cookies to gather statistics about website usage, visitor demographics, or traffic sources.
• No Third-Party Cookies: Our website does not integrate any third-party services that would set cookies on your device for advertising, social media integration, or other external functionalities.

The absence of tracking and analytics cookies underscores our commitment to providing a clean, privacy-respecting online environment. Your interaction with road-phelp.online is designed to be free from intrusive data collection mechanisms, focusing solely on providing information about road assistance and breakdown recovery services in Austria.

4. Legal Basis for Processing

The processing of personal data by PannenPortal AT is conducted in strict adherence to the General Data Protection Regulation (GDPR) and relevant Austrian data protection laws. Our legal bases for processing personal data are as follows:

• Consent (Art. 6(1)(a) GDPR): For data collected via our contact forms, the primary legal basis is your explicit consent. By submitting your name, email address, and message, you are providing clear affirmative action signifying your agreement to the processing of your personal data for the purpose of responding to your inquiry. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
• Legitimate Interests (Art. 6(1)(f) GDPR): In certain limited circumstances, we may process data based on our legitimate interests, provided that these interests do not override your fundamental rights and freedoms. This might include, for example, the need to maintain secure systems and prevent fraud. However, for the core operations described on road-phelp.online, consent remains the predominant legal basis.

We ensure that any processing based on legitimate interests is subject to a thorough balancing test to safeguard your rights. Our commitment to transparency means that we will always inform you about the legal basis for processing your data when you interact with our services. The specific nature of our operations, primarily information dissemination and coordination, aligns with these legal bases, ensuring that all data handling is lawful and justified. For details on how we coordinate specific road assistance scenarios, refer to the operational parameters detailed in our Selection Matrix.

5. Data Sharing and Disclosure

PannenPortal AT adheres to a policy of minimal data sharing. Your personal data collected via road-phelp.online is not sold, rented, or traded to third parties for marketing purposes. Data sharing occurs only under specific, limited circumstances:

• Service Providers: We may engage third-party service providers to assist us in operating our website or providing our services. These providers may have access to your personal data only to perform their specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. For instance, this could involve web hosting services or email communication platforms. All such providers are carefully selected and are required to comply with strict data protection standards and contractual obligations that align with GDPR requirements.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). This includes complying with national security or law enforcement requirements.
• Protection of Rights: We may disclose your data when we believe it is necessary to protect the rights, property, or safety of PannenPortal AT, our users, or others. This could involve investigating potential violations of our terms of service or addressing fraud.

We do not engage in cross-border data transfers outside the European Economic Area (EEA) unless absolutely necessary and only with appropriate safeguards in place, such as standard contractual clauses or adherence to the EU-US Data Privacy Framework (if applicable to the specific service provider). Our operational model is built around local Austrian service coordination; thus, direct sharing of personal contact details with third-party breakdown services is typically done only with your explicit consent and in the context of facilitating an emergency response after initial contact. The general process for service coordination is outlined in our Selection Matrix, which details the steps involved in connecting users with necessary assistance.

6. Data Retention Period

PannenPortal AT retains personal data collected through road-phelp.online only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our data retention policy is as follows:

• Contact Inquiries: Personal data submitted through our contact forms (name, email, message content) will be retained for a maximum period of up to 12 months from the date of the last communication related to your inquiry. This retention period allows us to adequately address follow-up questions, maintain a record of communication for service quality assurance, and manage potential disputes. After this 12-month period, unless there is a specific legal requirement or legitimate operational reason to retain it further, this data will be securely deleted or anonymized.
• Cookie Consent: Information regarding your cookie consent preference, if stored locally, will be retained for a period consistent with typical browser settings for such preferences, usually between 6 to 12 months, or until you clear your browser's local storage.

In certain circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Our retention schedules are regularly reviewed to ensure compliance with data protection laws and to ensure that data is not held for longer than absolutely necessary. For more information on how different service categories are managed, including the informational aspects of emergency coordination, consult the Selection Matrix.

7. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have several important rights regarding your personal data. PannenPortal AT is committed to facilitating the exercise of these rights. You have the right to:

• The Right to Access: You have the right to request copies of your personal data that we hold. We may charge a small fee for this service if the request is manifestly unfounded or excessive.
• The Right to Rectification: You have the right to request that PannenPortal AT correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that PannenPortal AT erase your personal data, under certain conditions. This is applicable when the data is no longer necessary for the purpose for which it was collected, or when you withdraw consent and there is no other legal ground for processing.
• The Right to Restrict Processing: You have the right to request that PannenPortal AT restrict the processing of your personal data, under certain conditions. This might apply if you contest the accuracy of the data, or if the processing is unlawful but you oppose erasure.
• The Right to Object to Processing: You have the right to object to PannenPortal AT's processing of your personal data, under certain conditions, particularly if the processing is based on legitimate interests or for direct marketing.
• The Right to Data Portability: You have the right to request that PannenPortal AT transfer the data that we have collected to another organization, or directly to you, under certain conditions. This applies to data processed by automated means based on consent or a contract.
• The Right to Withdraw Consent: Where the legal basis for processing your personal data is consent, you have the right to withdraw that consent at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request without undue delay and in any event within one month of receipt of the request. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. Our commitment to ensuring these rights underpins our service coordination information, as detailed in the Selection Matrix.

8. Right to Complain to Supervisory Authority

Should you believe that PannenPortal AT has not processed your personal data in accordance with the General Data Protection Regulation (GDPR) or relevant Austrian data protection laws, you have the right to lodge a complaint with a supervisory authority.

In Austria, the competent supervisory authority is the Österreichische Datenschutzbehörde (Austrian Data Protection Authority).

Österreichische Datenschutzbehörde

Barichgasse 40-42, 1030 Vienna, Austria

Phone: +43 1 52 152-0

Website: www.dsb.gv.at

We encourage you to contact us directly in the first instance to resolve any concerns or complaints you may have regarding our data processing practices. We are committed to working with you to address any issues and ensure your privacy rights are fully respected. However, your right to complain to the supervisory authority remains unaffected. This mechanism is in place to provide an independent avenue for redress if you feel your data protection rights have been infringed. Our operational principles, including those guiding emergency towing coordination and vehicle transport guidance, are designed with these protections in mind. For further information on our service parameters, please consult the Selection Matrix.

9. Changes to This Privacy Policy

PannenPortal AT may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to maintaining transparency regarding our data processing activities, and any revisions will be communicated clearly.

• Notification of Changes: When we make significant changes to this Privacy Policy, we will revise the "Effective Date" at the top of this page. For material changes, we may also notify you through a prominent notice on our website road-phelp.online or via email if we have your contact information and it is appropriate to do so.
• Review Period: We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of the road-phelp.online website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.

The operational manual style of our documentation, including the Selection Matrix, ensures that any changes to policies are integrated consistently across our information resources. This includes how we address emergency towing coordination, vehicle transport guidance, and after-hours breakdown assistance information. We aim for clarity and precision in all our communications, including privacy-related disclosures.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us. We are dedicated to addressing your inquiries promptly and transparently.

Data Controller: PannenPortal AT

Address: Maria-Theresien-Straße 18, 6020 Innsbruck, Austria

Email: [email protected]

Phone: +43 512 901 208

When contacting us, please provide sufficient detail to allow us to understand your inquiry fully and respond effectively. We are committed to protecting your privacy and ensuring your rights are upheld in all interactions concerning road-phelp.online and the services it describes. For specific service-related inquiries, referring to the Selection Matrix on our services page might provide initial guidance before direct contact.